Terms of Service

Simple, fair terms — so we're always on the same page.

By placing an order or using our store, you agree to these terms. If you have any questions, feel free to contact us anytime — we're always happy to help!

✅ Acceptance of Terms

By browsing our store or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service. Please read them carefully before making a purchase.

🛒 Ordering & Payment

✦ Orders can be placed through our website or WhatsApp

✦ We accept Cash on Delivery (COD) only

✦ Prices are listed in PKR and may change without prior notice

✦ We reserve the right to cancel any order in case of stock unavailability

📦 Products & Accuracy

We make every effort to display accurate product images and descriptions. All products sold are 100% original and verified. Minor color differences due to screen settings are not considered a defect.

🚚 Delivery

✦ Delivery takes 3 to 7 working days across Pakistan

✦ Free shipping on orders above PKR 3,000

✦ Flat fee of PKR 149 on orders below PKR 3,000

✦ We are not responsible for delays caused by courier services or external factors

🔄 Returns & Refunds

✦ Returns accepted for wrong or defective products only

✦ Product must be in original unused condition with packaging

✦ Please refer to our full Return & Refund Policy for complete details

⚖️ Limitation of Liability

Dokan Online shall not be held liable for any indirect or consequential damages arising from the use of our products or services. Our liability is limited to the value of the product purchased.

📝 Changes to Terms

We reserve the right to update these terms at any time. Continued use of our store after changes means you accept the updated terms. We recommend checking this page periodically.

Have Questions? We're Here!

Reach out anytime — we're happy to clarify anything.