Return & Refund Policy

We want every experience with us to be smooth, fair, and stress-free.

At Dokan Online, your satisfaction is our priority. We deliver 100% original, quality-checked products. If something goes wrong, we're always here to make it right.

📦 Return Eligibility

We accept returns in the following cases:

✦ You received a wrong product — not what you ordered

✦ The product arrived damaged or defective

✦ Item is significantly different from its description

🔄 How to Initiate a Return

Contact us within 3 days of receiving your order:

✦ WhatsApp us at +92 312 2965463

✦ Share your order details and describe the issue

✦ Send clear photos or a short video of the product

✦ Our team will guide you through the next steps promptly

💰 Refund Process

✦ Refund or replacement processed within 3–5 working days

✦ Refunds via bank transfer or EasyPaisa/JazzCash

✦ You'll receive a confirmation message once processed

ℹ️ Things to Keep in Mind

✦ Return must be requested within 3 days of delivery

✦ Product must be unused and in original packaging

✦ Items with customer-caused damage may not qualify

✦ For any special situation, just contact our support team — we're happy to help!

Need Help? We're Here!

Our friendly support team is just a message away.